super9 Privacy Policy

Introduction

This Privacy Policy is a written agreement between super9 ("Company", "we", "us") and users of our platform ("you", "user"). It describes our practices regarding the collection, use, disclosure, storage and protection of your personal information when you use the super9 website, online casino services, sports betting, and all related features available under the super9 platform.

By registering an account, logging in or continuing to use any part of the super9 platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use our platform.

super9 operates under international licensing and complies with legal requirements relating to data protection imposed by the relevant regulatory body. We treat privacy protection as an obligation, not an option.

Information Collected

super9 collects several categories of information depending on how you interact with our platform. The information we collect is necessary to provide a secure service, comply with regulatory requirements and improve your user experience.

Personal Identification Information

When you register a super9 account, we collect information required to verify your identity and fulfil legal requirements, including:

• Full name as shown on your identity card (MyKad) or valid travel document
• Identity card number or passport number
• Date of birth — to verify that you are aged 21 and above in line with responsible gambling requirements
• Valid email address
• Mobile phone number
• Current residential address

Financial Information

To process deposit and withdrawal transactions securely, we may collect information relating to the payment method you use, including e-wallet account numbers or details associated with Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or your cryptocurrency wallet. We do not store full card numbers or sensitive financial information directly on our servers.

Usage Information

We record how you interact with the platform, including betting history, games played, session duration, transaction details, and technical data such as IP address, device type, browser version and operating system.

How Data Is Used

super9 uses the information collected for legitimate and specific purposes only. We do not process your data for purposes other than those stated below:

• Identity verification and compliance with Know Your Customer (KYC) requirements set by the regulator
• Processing deposits, withdrawals and all financial transactions in your account
• Detection and prevention of fraud, money laundering and other illegal activities
• Providing 24/7 customer support in Malay and English
• Sending important notifications relating to your account, security and transactions
• Analysing usage patterns for the purpose of platform improvement and user experience
• Complying with legal obligations and the requirements of our regulatory body
• Sending relevant promotional information and bonus offers, subject to your communication preferences

All data processing is carried out on the basis of one or more valid legal grounds, including fulfilment of a contract, legal obligation, legitimate business interest or your explicit consent.

Information Sharing

super9 respects the confidentiality of your personal information. We do not sell, rent or exchange your personal data to third parties for their own commercial purposes. However, there are limited situations where we may share your information:

Third-Party Service Providers

We work with companies that help operate our platform, including payment service providers, KYC processing companies, game platform providers and technical infrastructure providers. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

Legal and Regulatory Requirements

We may disclose information to government authorities, regulatory bodies or law enforcement agencies when required to do so by law, court order or direction from our licensing body.

Business Transfers

In situations where super9 is involved in a merger, acquisition or asset transfer, user information may be transferred as part of the business assets, subject to prior notice to users and equivalent data protection terms.

Data Security

super9 invests seriously in security infrastructure to protect the personal and financial information of our users. The technical and organisational measures we implement include:

• Encryption of data in transit using industry-standard TLS protocols
• Storage of sensitive data in encrypted form on protected servers
• Multi-layered access controls with two-factor authentication for staff accounts
• Continuous system monitoring to detect cyber threats and suspicious activity
• Regular security audits by independent third parties
• Mandatory data security training for all staff who handle user information
• Documented incident response procedures that are tested on a regular basis

While we take all reasonable precautions, no security system can guarantee complete protection one hundred percent of the time. Users are also responsible for keeping their account passwords secure and not sharing login credentials with anyone.

Cookies and Tracking Technologies

super9 uses cookies and similar tracking technologies to improve platform functionality, analyse usage patterns and deliver relevant content to you.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login session authentication and account security. Cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with the platform to help us identify and resolve technical issues.
• Functional Cookies: Store your preferences such as preferred language and display settings to improve ease of use.
• Analytics Cookies: Help us understand platform traffic and usage patterns in aggregate for continuous improvement purposes.

You can manage cookie settings through your web browser at any time. However, please note that disabling certain cookies may affect the functionality and usability of our platform.

User Rights

super9 recognises and respects your rights regarding your personal information. You have the following rights, which can be exercised at any time by contacting our support team:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right of Rectification: You may request that we correct information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that your information be deleted, subject to our legal obligations.
• Right to Restrict Processing: You may request that we restrict processing of your data while a dispute is being resolved.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another party.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

Requests to exercise the above rights may be submitted via our live chat or support email. We will respond to your request within a reasonable timeframe in accordance with applicable legal requirements.

Payment Privacy

All financial transactions on the super9 platform — whether deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrencies such as USDT, BTC and ETH — are processed through secure, encrypted payment channels.

super9 does not store full credit or debit card details on our servers. Sensitive financial information is handled directly by certified third-party payment gateway providers that comply with international payment security standards.

Transaction records are retained for the period required by our legal and licensing obligations to meet audit and anti-money laundering (AML) compliance requirements. These records are not accessible to any party other than authorised super9 staff and relevant regulatory bodies.

Data Retention

super9 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by law and our licensing obligations.

Generally, active account records are kept throughout the period your account is active and for a period after the account is closed, to meet legal and audit requirements. Once the mandatory retention period ends, data will be securely deleted or anonymised.

When you close your account, super9 will cease active use of your information for platform operational purposes. However, certain data may need to be retained for a longer period to comply with legal obligations, resolve disputes or enforce our agreements.

Child Protection and Age Restrictions

The super9 platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21.

All account registrations require age verification through a KYC process involving the submission of valid identification documents. Any account suspected of being registered by an underage individual will be suspended immediately while an investigation is conducted.

If you find that someone under the age of 21 has registered an account on our platform, please contact our support team immediately via live chat or email so that appropriate action can be taken.

Amendments to the Privacy Policy

super9 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material amendments will be communicated to users via:

• Notifications within the super9 platform or app
• Email to your registered email address
• Updates to the "Effective Date" shown at the top of this page

Continued use of the super9 platform after amendments take effect will be considered your acceptance of the revised terms. You are encouraged to review this Privacy Policy periodically.

If a proposed amendment involves a material change to how we use previously collected data in a way that differs from what was stated at the time of collection, we will obtain your explicit consent before the change is implemented.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the super9 Privacy and Data Protection team through the following channels:

• Live Chat: Available 24/7 in Malay and English via the chat icon on the platform
• Email: [email protected]

Our team operates around the clock and will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For formal data subject rights requests, please state "Privacy Rights Request" in the subject line of your message so it can be handled with appropriate priority.

We also encourage users who are not satisfied with our response to contact the relevant regulatory body under our international licensing.